ProCosplay Customer Service is available from Monday to Saturday from 9 am to 6 pm (China Time).
Our customer care will be delighted to accompany you as you discover the products of ProCosplay.
About the price:
The currency on the website is US dollars. The price on the product page does not include the shipping cost. Please kindly note, that the total order amount does not include local sales tax/ VAT, extra fees may be applied.
About the contact information：
Please leave us a valid and commonly used email address and cell phone number so that the order can be confirmed and delivered faster.
About the delivery:
Processing time is 15-25 days for a standard size costume, 25-35 days for a custom fit for a custom size costume, and the shipping time frame is 3-5 business days (standard shipping or fast shipping).
Delivery time is between 18-40 days from the time of ordering and in case you need the costume urgently, just contact us to confirm the process. You can buy single pieces or in bulk depending on your preference, and they will be delivered at the same time in case of bulk purchases.
*The products from ready to ship catalog will be delivered in 5-10 business days. (Only effective on the basis of choosing standard shipping or fast shipping)
About the return:
You can return or exchange any order to us within 7 days after receiving it. Visit the Contact Us section and then file a message at the support option or contact us via Alice@procosplay.com
*Please be aware that, in accordance with the return policy, customized items can not be returned or refunded.
*Customs charges are at your expense if you return an order from a country different from ours.
As for the specific return policy, please click HERE to check the details.
About the washing and care:
For best results, we recommend dry cleaning and natural air drying. Machine washing is not recommended.
Before cleaning, please remove any metal accessories to prevent damage to the garment.
Avoid prolonged exposure to sunlight, artificial light, and humidity. Do not allow pieces with contrasting colors and different materials to come into direct contact with each other.
Never use a cleaning product or stain remover to remove a stain. Instead, bring your piece to a professional cleaning service as soon as possible. Once the stain is removed, take the plastic cover off and allow your piece to air out before putting away.
About the color:
We try to accurately display the colors of the products you see on the Website. However, We cannot guarantee that the colors you see on your monitor will be accurate.
About the size:
Please note that each product has its own size chart on the corresponding product page, so kindly double-check the size chart to ensure that the costume size fits the wearer's height, chest, waist, and hips. Additionally, the shoe size should match the wearer's foot length and calf circumference, if the calf circumference doesn't match, let us know the calf circumference in the message box. *Shoe size chart updated on 2023/ 09//16 at 12:23 PM (China Time).
