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Quick Way to Contact ProCosplay Team!

If you have any question with your order, please click on the green button “Help” to message us or please send us an email via [email protected].


Questions like:

--Update on your order status

--Tracking number request

--Issues with order received (size problem, damage, missing item, and others)


Please put your name, email address, order number and question description in the chat box before sending out. If you have any pictures or videos to send, please add to the attachments.




  1.  How to find your order number?

--When an order is placed, our website will send you an order number. Please go back to the order details page to check it. Order number has 6 digits.

  1.  Please use valid email address. It would be better to put in the same email address as the one used in order.
  2.  We will reply to you within 24 hours in working days. Responding time will be extended to 72 hours from September to October.

Feel free to contact us! We'll get back to you soon :)

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