+86(020)32379556 alice [at] procosplay.com

FAQ

Q: If i get the wrong size costume, what should i do?
A: First contact the seller, make sure you have checked the size chart. Then measure the chest,waist,and hips, put a ruler against the costume, make sure the datas are clear,send pics to us within 72 hours after you received the costume.

Q: If i need the costume in rush,what should i do?
A: You can leave a message about the date you need it by, or you can send us an email about that, we will respond to you soon.

Q: If i received the damaged costume or the incomplete costumes, what should i do?
A: First take the photos of it, send us the pics within 48 hours after you received it, do not try it on, then we will deal with it.

Q: Who will afford the shipping fee for the return and exchange?
A: That is depends on the situation, if you selected the wrong size or you just want to return it without any reason, you should afford the shipping. If it is not our fault, we won't afford it. For more details ,contact us thru email.

Q: How can i avoid the customs?
A: We will try my best to avoid the customs, and we will claim it low cost. But we can't guarantee you won't be charged, since it is random. Also it is depends on the policy of each country.

Q: Do you accept the commission ?
A: Yes, we accept it, send us the pics, that should include the back and some details. Let us know the date you need it by.

Q: Before i sign the package about the props, should i open it ?

A: Yes, you need open it, then make sure it is without the damage, then sign it .

If not, just refuse it, file a claim to the express company.

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