Dear cosplay fans, thank you so much for purchasing from us! Please note that it usually takes around 5-10 days for a "ready to ship" suit (item titled ready to ship), 15-25 days for a standard size suit, and 25-35 days for a custom fit suit. Besides, it needs 3-5 business days for shipping (standard shipping or fast shipping). Please place the order that matches your events.
Here's the ready to ship catalogue: https://www.procosplay.com/ready-to-ship
1. About the size
Before you select the size, please check our size chart carefully. Each product has a corresponding size chart right on the product page, please double check it. Since it is not based on the US standard, you should check it with the INCH or CM. Please do take a few minutes to measure yourself with tight-fitting clothes, do not chose the size according to your usual size. Please make sure all of your measurements are within the same size range, if at least one crosses different size, please select custom size. Help both of us save trouble in the future. If you have any question, just send us an email, we will respond to you as soon as we can.
If you ordered before from our website, please make sure that you check the correct size chart on the product page since we've updated all size chart now.
*If the measurements is not within the range of our size chart, you might be charged the extra custom fee, the specific cost will depend on the version of costume.
2. About the inevitable situation
We are committed to offering high standards of services. However, there is unpredictable situation during international shipping. When the package arrived at your locality, but the courier couldn't deliver in time due to horrible weather, unsuccessful customs clearance or other local policy issues. These issues are beyond our control, we reject any refund application caused by.
3. About the return
ProCosplay would love to provide you with pleasant purchase experience and you can return or exchange any order to us within 7 days after receiving it. The customer acknowledges that he/she accepts that he/she may not return customize items, for items made to his/her specifications and/or revised or altered at his/her request. If you would like to return an item, visit the Contact Us section and then file a TICKET at support option or email us via [email protected] Returned packages must be returned prepaid, to the address we gave you. The package must be returned and you need to send us the tracking number in 5 business days once we gave you the address, or we will default the requirement of return is withdrawn, and it can't be resubmitted. You will receive an email once we receive your package and process your return. ProCosplay reserves the right to deny returns for items that do not meet the return policy requirements. For any questions regarding the ProCosplay return policy, please click HERE to check the details.
*If there is any sizing problem with your costumes, please don't modify before contacting us. We don't accept any return or refund for costumes that are not in original size.
4. About the customs duties
A customs duty is the indirect tax on the import or export of goods in international shipping. The customs duties charges is random, it depends on the policy of each country and region. Please kindly note the customs charges is at buyer's expenses.
If you require further assistance, please email customer service at [email protected]