When we receive your payment, Your orders will be dealt with within 24 hours. Normally, it will take around 15-25 working days to make your cosplay costume after we got your payment. It will then take about 3-20 working days for the package to travel from our warehouse to your mailing address. So, you can get your costume in 18-45 working days.
We will ship it by FedEx, DHL, Airmail. And we will add the tracking number thru our order system after we got it, and then our order system will send an email to you. We ship worldwide for all the costumes on our site. For some accessories and special offers, the customer should bear the shipping cost.
Shipping methods :
1) US Shipping
Your item will ship from our US Warehouse, the delivery day is 3-5 days. Please confirm that the shipping address is the same as the PayPal address.
2) Stand Shipping
It will take 25-30 days to deliver.
3) Fast Shipping
It will take 20-25 days to deliver, once choose Fast shipping, you need to tell me the specific date you want to get it.
4) Airmail Shipping
It will take 35-45 days to deliver. Please kindly note the package will be destroyed directly if the delivery failed in this shipping method.
5) Ready to Ship
It will take 5-10 days to deliver.
1: We only accept refunds for accessories, wigs, and standard-size costumes (not including the cross-dressing costume).
2: We don't accept the return or change for the cross-dressing costume.
3: Returns or changes must be made within 7 days of receiving orders.
4: We will offer a 100% refund only for parts in the products which are defective, or sent by mistake.
5: If you want to return or change the costume by yourself mistake or subjective case, the round-trip postage is born by the buyer.
6: We don’t accept refunds for customized items, our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it’s impossible to cancel the order. Please make a careful decision.
7: We don't accept any return or refund for costumes that are washed or not in their original size.
8：Color difference, thread, and odor does not belong to the quality or defective problem.