alice[at] procosplay.com
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Shipping & Returns

 

It will take 35-45 days to deliver. Please kindly note the package will be destroyed directly if the delivery failed in this shipping method.

1: We only accept refunds for accessories, wigs, and standard-size costumes (not including the cross-dressing costume).

2: We don't accept the return or change for the cross-dressing costume.

3: Returns or changes must be made within 7 days of receiving orders.

4: We will offer a 100% refund only for parts in the products which are defective, or sent by mistake.

5: If you want to return or change the costume by yourself mistake or subjective case, the round-trip postage is born by the buyer.

6: We don’t accept refunds for customized items, our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it’s impossible to cancel the order. Please make a careful decision.

7: We don't accept any return or refund for costumes that are washed or not in their original size.

8:Color difference, thread, and odor does not belong to the quality or defective problem.

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