ProCosplay Customer Service is available from Monday to Saturday from 9 am to 6 pm (China Time).
Our customer care will be delighted to accompany you as you discover the products of ProCosplay.
About the contact information：
Please leave us a valid and commonly used email address and cell phone number so that we can confirm the order to you and process the delivery more quickly.
About the delivery:
Processing time is 15-25 days for a standard size costume, 25-35 days for a custom fit for a custom size costume, and the shipping time frame is 3-5 business days (standard shipping or fast shipping).
Delivery time is between 18-40 days from the time of ordering and in case you need the costume urgently, just contact us to confirm the process. You can buy single pieces or in bulk depending on your preference, and it will be delivered at the same time in case of bulk purchases.
*The products from ready to ship catalog will be delivered in 5-10 business days. (Only effective on the basis of choosing standard shipping or fast shipping)
About the return:
You can return or exchange any order to us within 7 days after receiving it. Visit the Contact Us section and then file a message at support option or contact us via [email protected]
*Please be aware that, in accordance with the return policy, customized items can not be returned or refunded.
*Customs charges are at your expense if you return an order from a country different from us.
As for the specific return policy, please click HERE to check the details.
About the washing and care:
Hand washing and natural air drying are recommended. Machine washing / dry cleaning is not recommended.
Before cleaning, please remove metal accessories to avoid damage itself or the costume.
Avoid prolonged exposure to sunlight, artificial light, and humidity. Do not allow pieces with contrasting colors and different materials to come into direct contact with each other.
Never use a cleaning product or stain remover to remove a stain. Instead, bring your piece to a professional cleaning service as soon as possible. Once the stain is removed, take the plastic cover off and allow your piece to air out before putting away.
About the color:
We try to accurately display the colors of the products you see on the Website. However, We cannot guarantee that the colors you see on your monitor will be accurate.