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Procosplay Site FAQ

Procosplay Site FAQ

Size FAQ

Q: Is it the US or the EUR size?

A: Neither of them, it is a special size, so your usual size will not apply here, just measure yourself carefully.

Q: Is it the clothes measurements

A: Be aware that the size chart reflects the body’s dimensions and not the clothes themselves.

Q: How much room you guys will make for the costume?

A: The exact measurement of the costume will depend on the version ordered and your own individual need for comfort.

Q: How do I measure myself?

A: To obtain more precise measurements ensure that you are wearing thin, tight clothing so that any dimensions taken are as close to your body shape as possible. There is a very small margin for error.

 For more accurate sizing, you are advised to get someone to help you if possible.

Measurements can be taken in either centimetres or inches.

Q: Could you make it for the kids?

A: Whilst we do have an extensive selection of kids cosplay costumes, with bespoke size choices, the adult outfits can also be ordered for your little heroes. However, these will all need to be customized size orders except the size 3XS and 6XS can work.

 

Shipping FAQ

Q: How long for the shipping once I placed the order?

A: Actually, we need about ten days to make the costume, and one week for shipping.

Except you ordered the ready to ship one.

Q: Will you guys provide the tracking number once it sent?

A: Yes, we will add it thru the order number and sent you the email.

Q. Do I need to pay the customs of the package?

A: We will try my best to avoid the customs, and we will claim it low cost. But we can't guarantee you won't be charged since it is random. Also, it depends on the policy of each country.

Q: Is there any special note for the prop?

A: Yes, you need to open it, then make sure it is without the damage, then sign it.

If not, just refuse it, file a claim to the express company.

Q: Can I select the express company?

A: We usually use DHL and EMS, if you have requirements, just email us.

 Q: If I need the costume in rush, what should I do?
A: You can leave a message about the date you need it by, or you can send us an email about that, we will respond to you soon.

 

Ready to ship FAQ

Q: How long about the delivery time about the ready to ship series?

A: About 5-7 days you can get it, and you need to select the standard shipping.

Q. Does it come with all the sizes?

Not really, some costume just comes with few sizes.

 

After Sale FAQ

Q: If I get the wrong size costume, what should I do?
A: First contact the seller, make sure you have checked the size chart. Then measure the chest, waist, and hips, put a ruler against the costume, make sure the data are clear, send pics to us within 72 hours after you received the costume.

Q: If I received the damaged costume or the incomplete costumes, what should I do?
A: First take the photos of it, send us the pics within 48 hours after you received it, do not try it on, then we will deal with it.

Q: Who will afford the shipping fee for the return and exchange?
A: That depends on the situation, if you selected the wrong size or you just want to return it without any reason, you should afford the shipping. If it is not our fault, we won't afford it. For more details, contact us thru email.

How To Order The Correct Size From Procosplay

How To Order The Correct Size From Procosplay

Not all humans were created equally and the same applies to superheroes! Whether you are minute like Ant-Man, bulky like The Hulk or spindly like Spiderman, Procosplay knows that even the most experienced hero needs a little help when it comes to tailoring.

Here’s the low down on how to order the correct costume size:

  1. Size Matters

Forget about your usual clothing size! Whether you are from the US, UK or usually wear European sizes – our costumes are made in a variety of different materials with specialized stitching and parts, so your usual size will not apply here.

  • It is vital that you measure your body correctly.
  • To obtain more precise measurements ensure that you are wearing thin, tight clothing so that any dimensions taken are as close to your body shape as possible. There is a very small margin for error.
  • For more accurate sizing, you are advised to get someone to help you if possible.
  • Measurements can be taken in either centimetres or inches.

     2. Let Us Guide You

Once you have taken your precise measurements, then you can refer to our helpful online guide.

  • Be aware that the size chart reflects the body’s dimensions and not the clothes themselves.
  • The exact measurement of the costume will depend on the version ordered and your own individual need for comfort.

    3. Take Your Pick

Once you are certain of your size and costume choice it’s as easy as selecting a drop-down category.

  • If your measurements are close to that of the standard size, then once you have confirmed this against the exact version of the costume, then you can select and order.
  • If you do not fit into the category of the standard size then a customized costume is the option for you.
  • Don’t forget, whilst the general measurements we take are for the height, chest, waist and hip – if you have any special requirements then you will need to let us know. This could mean that you have longer arms than average or a shorter torso. As we are unable to fully measure your body like a tailor would, or use our telepathic skills like Doctor Strange, we rely on you to let us know – plus no one else knows your body as you do.

4. Suited And Booted

Some of the costumes come with optional quality boots and shoes, so don’t forget to select this option if necessary.

  • Shoe purchase is very simple – just choose the relevant US or EUR shoe size as appropriate.
  • With boots, we will need some more measurements due to the variations in calf size and leg length, however, there is a handy guide on how to measure and what we will need from you.

 

      5. Super Kids

  • Whilst we do have an extensive selection of kids cosplay costumes, with bespoke size choices, the adult outfits can also be ordered for your little heroes. However, these will all need to be customized size orders except the size 3XS and 6XS can work.

If you are uncertain or in doubt, please do not hesitate to contact our extremely helpful team for further advice. alice@procosplay.com

 

How To Get the Procosplay Coupon!!!!

Dear customer:

    First of all, thanks to the love and support from you guys, so here are new two ways to get the coupons.

1, Share the cosplay costume(from our site)on your Instagram, then tag us(procosplay_official)in the pic, make sure we can notice your pic, once we repost your pic, you will get $10 coupon, we will send it thru the message.

 

eg:

2, Subscribe our the mail service, we will send you some news thru it regularly, enter your email, we will send the $5 coupon to you thru the email. If you can't see that box, then you can subscribe us again, enter your email under the newsletter, confirm it,  you will still get the coupon.

 

 

 

 

Attention for the Delivery Time

Dear Customer
    Since the Halloween is approaching, so if you place the order now (Sept 29th), we are really busy, so you just can have the costume before the Halloween, even you paid the fast shipping. If you want it by the exact date before the Halloween, we can't guarantee it.
Also you need check our size chart (not the US size)carefully.

https://www.procosplay.com/size

Welcome To Procosplay World!

Welcome To Procosplay World!

Who Are Procosplay?

Welcome to Procosplay World – the perfect site to indulge your passion for cosplay costuming and the premium place to make your effortless purchases!

Procosplay is a professional design and manufacturing enterprise that specialises in costumes,  wigs and expert cosplayaccessories.Having started Procosplay over 8 years ago, you will find a wealth of experience and expertise has been honed within that time.

The website enables you to effortlessly search and shop via the name of the series / TV / movie / game or character and the accessories and shoes can be bought separately or as part of the whole costume package.

With ready-to-ship options available,you can opt for one of the many standardised sizes or treat yourself to a bespoke cut costume if you have specialist tailoring needs. 

One thing that is clear is that Procosplay offers exceptional value for moneywithout compromising on standards or level of service.If you require a costume to be commissioned then Procosplay will attempt to meet all your requirements with unfailing passion and enthusiasm – simply provide a picture of your prerequisites and Procosplay  will work their magic.

Our current hot picks,  that are available through our website,include the following:

Our Hela costume:

The Goddess of Death Hela,  hailing from the Thor Ragnarok franchise, is a stunning handcrafted full-cover body suit, complete with optional boots and elaborate emerald suede cloak. The exclusive head piece is also available separately on our website. The flawless top rate reviews for this costume speak for themselves, with Procosplay being saluted for their ‘amazing’ costumes, quick and prompt delivery, ‘high-quality’ products and that they are a ‘highly recommended’ retailer for anything and everythingCosplay.

Green Arrow Season Five Costume:

The craftsmanship of this costume is second-to-none, complete with hand-studded riveting, fully functional buckles and adjustable straps. With a homerun of flawless 5* reviews on this costume, this immaculate and true-to-form number hits a bulls eye on all levels.

 

Captain America Costume:

If you have a thirst to take down Thanos, then Procosplay is the place to get your kit! Like all costumes from Procosplay, they are not only designed for durability but adapted for comfort and overall wearability – which is exactly what you will find here with this Steve Rogers rig! Available in a variety of standardised sizes, or can be ordered custom made.

 

Doctor Strange Costume:

The staggering number of detailed and quality items within this one costume package will not only allow you to emulate your favourite cosplay character but, like all Procosplay costumes, it is exceptional value for money. One purchase can enable you to be fully kitted out without needing to buy from different sites, or wait for several separate postal deliveries.

 

Scarlet Witch Costume:

Cast a spell as the beautiful Wanda Maximoff from Captain America’s Civil War by ordering this stylish, statement, scarlet set-up. Like all Procosplay costumes, painstaking research has been carried out to ensure that all items are as identical to the original as possible.

Procosplay also provides costumes for the vast majority of animated cartoon gaming, kid’s wear, Disney and Zentai to name but a few. So whatever your costume needs, you will find everything your heart desires housed within one website.

So if you are looking for exquisite costuming, varied choices, bespoke tailoring, handcrafted goods, accompanying accessories and impeccable personalised customer service, then Procosplay is the place for you.

Please feel free to visit our site at www.procosplay.comif you have any questions or queries. You can also follow us on our social media accounts:

Instagram: procosplay_official

Facebook: Procosplay

Marvel Heros Give Away

Marvel Heros Give Away

We all know that 2018 is the 10th anniversary of Marvel Cinematic Universe, they created a lot of super heros that we are fascinated with. At the same time, we created the Marvel's costume collection, and you guys love it, so we will give away the discount codes. Just join us.

 

Prize:

First prize: $100 discount

Second prize: $75 discount

Third prize: $50 discount

They are available for three months.

 

How to join:

1. Like and share this post

2. Join the Group “Marvel Cosplay Fans”, here is the link https://www.facebook.com/groups/221400262000094

3. Pick your favorite costume from the collection, post the pic, and write the reason, post it on “Marvel Cosplay Fans” group, and tag two friends who might be interested

4. Let someone to "like" your post

5. We will count the like number, and then select the Top 3.

Here is the collection, you can select the costume from this. https://www.procosplay.com/marvel-costume-collection

Find your favorite costume, check the product page, zoom the first pic, then download it.

Here is an example for it, check the pic.

 

Entering period: June 6- June 13

The winners will be announced on June 14

 

 

SAILOR MOON GIVE AWAY!!!

Hi, guy! We are happy to start our first Facebook event.Thanks for all the supports and love all the time, we are really appreciate it! So we will give away three sailor moon cosplay costumes.
Just join us!

Prize:
Three Sailor Moon cosplays for three winners (one cosplay for each winner)

How to enter:
1.Like and share this post
2.Comment with the your one cosplay pic and tag two friends who might be interested.
3.Let someone to "like" you
4.We will Count the like number, then select the Top 3.

Entering period: May 16 – May 23
The winners will be announced on May 23

 

Attention !!!

Dear Customer:
    Since the Halloween is approaching.We have a lot of orders to make now, and we want to make sure the time is enough, at the same time, still want to make the high-quality costume, we need to be responsible for all the customers.
Also, the most costumes are not easy to make.

We just can let you get some costume that are in stock before the Halloween.
Before you order it, just send us an email about the costume you want and the size you want, we will reply it as soon as we can.

Hope you can understand.

Announcement

Dear Customer:
  The Chinese tradtional Spring Festival is approaching,so we will make the costume until Jan 17th.If you want the costume before Feb 15th,just place the order before this time.
  We will still accept the order during the holiday,if you want the costume in rush,just contact us thru procosplay.com@gmail.com or contact us thru the Facebook.
  Thanks.

Attention !!!

Dear Customer :

    Since the Halloween is coming. If you place the order now (Oct 21st), and you want it by Halloween,we can't guarantee the time.

So that means we will try our best ,if it miss your event,you can't cancel the order,even you selected the fast shipping .

Hope you can understand .

 

  

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