Thank you so much for your feedback! The extra fee except the costume fee you paid is the shipping fee, the shipping fee is charged by the carrier like DHL, FedEx or UPS and so on. We always pursue the high quality costume with a reasonable price and always make sure the quality and details of the real products which exactly the same as the product pictures on our site . We will convey your feedback to your tailors and designers. For the costume size, please double check the size chart on the product page to see which size matches your height, chest, waist and hips best. If there are any issues with the costume you received, please don't hesitate to contact us via email [email protected]
or [email protected]
, we are more than happy to figure out the problems for you.
Hand washing and natural air drying are recommended. Machine washing / dry cleaning is not recommended. Before cleaning, please remove metal accessories to avoid damage itself or the costume. Avoid prolonged exposure to sunlight, artificial light, and humidity. Do not allow pieces with contrasting colors and different materials to come into direct contact with each other. Never use a cleaning product or stain remover to remove a stain. Instead, bring your piece to a professional cleaning service as soon as possible. Once the stain is removed, take the plastic cover off and allow your piece to air out before putting away.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Thank you so much!