alice[at] procosplay.com
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Shipping Information:
When we receive your payment, Your orders will be dealt with within 24 hours. Normally, it will take around 15-25 working days to make your cosplay costume after we got your payment. It will then take about 3-20 working days for the package to travel from our warehouse to your mailing address. So, you can get your costume in 18-45 working days.
*The processing time for cosplay commissions usually takes around 1-3 months, depending on the complexity of your costume.
We will ship it by FedEx, DHL, UPS, Airmail, EMS, ets. And we will add the tracking number thru our order system after we got it, and then our order system will send an email to you. We ship worldwide for all the costumes on our site. (Some areas may not be able to be shipped due to logistics restrictions. After placing an order, we will inform customers by email that the area is not available.) For some accessories and special offers, the customer should bear the shipping cost.
Shipping methods : Delivery time = Processing time + Shipping time
1) US Shipping
Your item will ship from our US Warehouse, the delivery day is 3-5 days. Please confirm that the shipping address is the same as the PayPal address.
2) Stand Shipping
It will take 25-30 days to deliver. This delivery is available to most countries. (Some areas beyond the delivery range will charge buyers extra remote surcharge or change another available shipping method) If the delivery address is a PO box address and APO/FPO addresses, it will extend the delivery time and may incur additional costs.
3) Fast Shipping
It will take 20-25 days to deliver, once choose Fast shipping, you need to tell me the specific date you want to get it. This delivery is available to most countries. If the delivery address is a PO Box and APO/FPO addresses address, it will extend the delivery time and may incur additional costs.
4) Airmail Shipping
It will take 35-45 days to deliver. Please kindly note the package will be destroyed directly if the delivery failed in this shipping method. Only a minority of countries are within the delivery scope. If the delivery range is exceeded, we will inform the customer by email to change the address or change the shipping method. This option is not valid on PO Box and APO/FPO addresses.
5) European Duty-included Shipping
It will take 25-30 days to deliver. This delivery is available to European Union countries. (Some areas beyond the delivery range will charge buyers extra remote surcharge or change another available shipping method) This option is not valid on PO Box and APO/FPO addresses.
6) Props Shipping
It will take 25-30 days to deliver. Only a minority of countries are within the delivery scope. If the delivery range is exceeded, we will inform the customer by email to change the address or change the shipping method. This option is not valid on PO Box and APO/FPO addresses.
7) Ready to Ship
It will take 5-10 days to deliver. This option is not valid on PO Box and APO/FPO addresses.
*The delivery date for each specific product can be found on its respective product page. This date includes both the processing time and shipping time for that particular item. If you have any further questions, feel free to ask!
*When you purchase multiple products at once, the processing time is calculated based on the product that takes the longest time.
Returns Policy
1. We accept refunds for accessories, wigs, and standard-size costumes (excluding cross-dressing costumes).
2. Cross-dressing costumes are non-returnable and non-exchangeable.
3. Return, refund, or replacement requests must be initiated within 7 days of receiving your order.
5. A 100% refund is offered only for defective parts or pieces sent in error.
6. If you choose to return or exchange a costume due to personal error, the buyer is responsible for round-trip postage.
7. Customized/commissioned items cannot be refunded, as our dressmaking process begins promptly after payment is received. Please decide carefully.
8. Costumes that have been washed or altered from their original size are not eligible for return or refund.
9. Variances in color, minor threads, and odors are not considered quality or defect issues.
10. As our site's capabilities are currently a bit limited, we're working hard to ensure everyone enjoys the best possible experience. In certain situations, we may face challenges in accepting your new orders. This means there's a possibility your new order might need to be canceled and refunded upon its arrival. Here are some scenarios where this could happen:
Thanks for being a valued member of our community!
